Marchese Ford Employee Handbook
Customer And Public Relations
Our
company's reputation has been built on excellent service and quality work.
To maintain this reputation requires the active participation of every
employee.
The
opinions and attitudes that customers have toward our company may be
determined for a long period of time by the actions of one employee. It is
sometimes easy to take a customer for granted, but when we do, we run the
risk of losing not only that customer, but his or her associates, friends or
family who may also be customers or prospective customers.
Each
employee must be sensitive to the importance of providing courteous
treatment in all working relationships